Shopping

Costumer Service

Use this link to get in touch with us or read up on our returns policy. Why not sign up to our newsletter at the same time!

Shopping

Have a look here if you need any information in regards of shopping with us. From payments to discount codes and stockists.

Shipments

In this section yuo can fins all information you need in regards to your shipment incuding duties and fees and BREXIT updates.

SIZING & DETAILS


Images and descriptions of each product are available online, as well as a size chart, for most items, to help in choosing the correct size.


For more information, or to request additional measurements for a specific size, please contact us and our Customer Care Team will do the best to advise you.

PAYMENT


HEEDSSHOES.COM accept the following forms of payment

 

 - VISA

 - MASTERCARD

 - AMERIACN EXPRESS

 - PAYPAL

 

All card payments are done via www.stripe.com and when a refund is issued they charge 1.2% that will be deducted from your total refund. 

Please note that your shipping address and billing address must match and if you are paying via PayPal your item will be sent to the address in your PayPal account.

HEEDSSHOES.COM does not process any credit card transaction all payment details and information is handled securely via stripe.com.


Depending on where we sending your item the fees might vary. 


UNITED KINGDOM

Orders under £100 - £5 - 3-5 working days

Orders over £100 - Free - 3-5 working days


EUROPE

Standard Shipping - £9 - 3-5 working days


NORTH AMERICA(US & CANADA)

Standard Shipping - £15 - 5-7 working days


REST OF THE WORLD

Standard Shipping - £25 - 7-10 working days (Note that some countries are not yet stated. Please use the contact form and we will do our best to add your contry.)

 

If you live in a country with extra import/VAT duties we are not paying for these as we ship DDU (Delivery Duties Unpaid). These customs charges are the sole responsibility of the customer.


Due to brexit shipping within the EU have changed a bit. We are working hard to sort this out with couriers but for now you might experience delays.

COUPON CODES


If you have a discount code/coupon code you have the option to enter one code when you go to your cart.

When signing up to our newsletter you will receive a unique discount code within the next 24 hours. Valid for 1 purchase on full price items.

STOCKISTS


Nordic Poetry, 141 Bethnal Green Rd, E2 7DG (Heeds Totes)

Missangas&Co, 67 Neal Street, WC2H 9PJ (Heeds Shoes)

www.whatsyourcosy.com, (Heeds Totes)