Customer service

HIGH END SHOES AT A HIGH STREET PRICE

DELIVERY


We aim to ship all orders within 24 hours of receiving your payment. However in busier periods it might take slightly longer.

All orders are processed Monday through Friday excluding British holidays. Once your order have left our warehouse it should be with you between 1-7 days depending on delivery country.


HEEDSSHOES.COM do ship internationally and if you can't find your country in the list please let us know and we will do our best to resolve that.


All items are being shipped with Royal Mail "Tracked and Signed for" or DPD and you will be provided with a tracking number. Please note that it might take up 24 hours before tracking is available. If you aren't home when your parcel is being delivered it will be delivered to your local collection point or you can reschedule for another day.


We do not deliver to PO boxes




RETURN POLICY


You are allowed to return an item within 14 days from delivery. HEEDSSHOES.COM do not cover your return postage.

All returned items must have been tried on indoors, be sent back in its original box and once we've received the items back and inspected them we will issue a refund. 

Always send an email to info@heedsshoes.com before sending anything back.

PAYMENTS


HEEDSSHOES.COM accept the following forms of payment


 - VISA

 - MASTERCARD

 - AMERIACN EXPRESS

 - PAYPAL


All card payments are going via www.stripe.com and when a refund is issued they charge 1.2% will be deducted from your total refund. 

Please note that your shipping address and billing address muct match and if you are paying via PayPal your item will be sent to the address in your PayPal account.

COUPON CODES


If you have a discount code/coupon code you have the option to enter one code when you go to your cart.

SHIPMENT FEES


Depending on where we sending your item the fees might vary. 
All items over £100 will be shipped for free within the EU. If you live in a country with extra import/VAT duties we are not paying for these.

CUSTOMER SERVICE

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